Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Transactions:
If you no longer wish to buy the item you have ordered, please confirm to us in writing as soon as possible and we will do our utmost to cancel it with no penalties, up to the point of dispatch from our warehouse. Once the order (or part order) has been dispatched, you can state a wish to return the item, for any reason, up to fourteen days from the day of delivery. This must be done in writing via e-mail to  sales@mpmglobaluk.com 

We cannot accept returns without prior notification. If you wish to return the item and have informed us as above, the order must be returned to us, as sold (in original packaging and in resalable condition) within fourteen days of the cancellation. On receipt of the order back into our Returns Department, we will issue a full refund for the price you paid for the order (or part order). If you fail to take reasonable care of the contents of the order prior to them arriving back to us we reserve the right to charge you for any reduction in value. If you would like us to arrange the collection of the order for return, then we will be happy to help but will charge associated costs and will expect the packaging to be of sufficient strength.
We are unable to guarantee acceptance of returns of certain items, for example sanitary or sterile products, or items which are made to order/cut to size, for example specifically sized cushions. In some cases, we may be able to accept a return but need to incur a restocking charge to cover prolonged stockholding and/or devaluation.

This cancellation policy does not affect your legal rights; if goods are faulty, mis-described or mis-picked we will accept returns and cover all associated costs on the provison we are informed in writing within three (working) days of delivery. We will then contact you to arrange the return of the order and give a full refund or replacement order. We will assume your full co-operation in the return of any faulty item(s).